Problems with call centers

Changes in advancement to technology with the advent of internet have created business across national boundaries with challenges as well as opportunities.

Assignment: Research how communication is impacted between customers and employees in problems with call centers (language or dialect), and the role social media play today in international business for a competitive advantage.
Consider – Facebook, Twitter, Instagram, YouTube, LinkedIn, etc.with website marketing - advertising and promotions. In other words, how can these tools and mediums promote a business.
Write 8 full pages of text (content - which does NOT include cover page, references or table of contents) addressing the above, with at least 6 references in APA Format for 30% grade!

You will need:
Cover page
Table of Contents
Introduction to Effective Communication Call Center Communication Social Media
Conclusion / Recommendation
References

No Wikipedia, BLOGS with ads from yahoo.com or google.com search engines; UKEssay.com; www.buzzle.com; study.com or site that challenge as they present a biased opinion.